My Health Hub
A digital member portal, offering a personalized interface for members to access, oversee, and comprehend their healthcare benefits.
WebTPA (The Hartford Edition)
What is My Health Hub
My Health Hub serves as a digital member portal, offering a personalized interface for members to access, oversee, and comprehend their healthcare benefits.
Project Duration
13+ months
(Dec 2022 - Present)
My Role
Associate Product Manager / UX Designer
My Responsibilities
Gathering business requirements, high-fidelity mockups, iterating on designs, mobile app designs
The Problem
Currently, My Health Hub is designed to reflect the branding of WebTPA, with limited options for client customization such as logo updates and color selection. However, this does not meet the branding standards required by our client, The Hartford.
The Goal
Redesign the app and all its features to more closely adhere to the Hartford's, typography, color scheme, iconography, and button styles
STARTING THE REDESIGN
Understanding The Hartford’s Branding Style and Standards
We were presented with the Hartford’s standard UI Kit containing all their branding standards. After reviewing this kit was recreated in Figma to be later utilized in the redesign process
Redesigning Current State
I began by redesigning the screens present in our current state production app for My Health Hub. These included essential features such as the login flow, contact preferences, dashboard, claims details, plan information, and editing HIPAA Authorization settings.
01
Login
Members can log into My Health Hub and view they're benefit coverage information.
WebTPA
Branding
The Hartford
Branding
WebTPA
Branding
The Hartford
Branding
02
Contact Preferences
Members can select how they would like to receive communications regarding their claims, and benefit information. They can also choose to utilize biometrics when logging in in leu of entering their password.
03
Dashboard
Members can view a quick snapshot of their plan info, their dependents and links to submit claims and view resources and forms documents.
WebTPA
Branding
The Hartford
Branding
WebTPA
Branding
The Hartford
Branding
04
Plan Details
Members can view their member, plan and coverage information all in one consolidated location.
05
Claims Details
Members can view their claim details and see how a claim is broken down. They can also track the status of their claim as it progresses through the claim lifecycle.
WebTPA
Branding
The Hartford
Branding
WebTPA
Branding
The Hartford
Branding
06
Edit HIPAA Authorizations
Members can edit which of their dependents has access to see their information and can request to view their dependents information as well.
Redesigning Submit a Claim
After finalizing the current state screens, I transitioned to working on the Submit a Claim feature, a feature that is currently under development. This feature is notably intricate, encompassing eight distinct flow processes designed to guide members through the claim submission process and assist them in providing all required information. These flows were then presented to The Hartford for thorough review, feedback, and final approval before the commencement of the development phase.
WebTPA Branding
The Hartford Branding
Takeaways
Impact
This refreshed iteration of the My Health Hub app ensures that The Hartford can confidently introduce the application to its members, ensuring it upholds their standards and maintains a cohesive appearance across all platforms.
What I Learned
With this project's considerable scale, I had the opportunity to explore Figma in greater depth, leveraging advanced features such as auto layout to streamline the design process.